EsJay (pronounced "SJ") Computers was formed in 2003, as a full-service computer consulting firm.  Started with only a handful of business accounts, we have since grown to over 25 active clients.  We cherish the trusting relationship we maintain with our clientele, and view it as one of the major advantages we hold over our competition.

Our primary specialties include client-server environments (file servers), small-scale network cabling & wireless networks, and virus & spyware removal.

In late 2006, we began our Remote Support initiative .  By offering remote support, we can more quickly diagnose and solve problems on your PC or network.  Utilizing screen-sharing mode, we can see everything on your screen, as if we were right there next to you.  Of course, you maintain complete control over the session at all times.  And for the security-minded folks, rest assured; it's completely safe.  Our remote support service is built on a secure infrastructure - 128-bit Advanced Encryption Standard (AES) encryption, permission-based security measures, unique session logins, and recording/storage of all remote-support sessions & chat logs.

In 2007, we will be rolling out two new tools to help us maintain our edge over our competition:  Chat, and a Helpdesk/Knowledgebase.

First, about our chat tool.  We have invested time and money to provide the best instant messaging experience for our customers.  Our clients will be able to instantly communicate (during business hours) with our support staff.  The chat environment provides many of the "goodies" that mainstream instant-messaging programs have, such as a typing indicator (the notification at the bottom of the chat window, such as "Support is typing..."), saved/emailed chat transcripts, etc.  And, in the case that support is not logged in (e.g., after-hours), then you have the option of leaving a message.

Second, about our helpdesk/knowledgebase offering.  The helpdesk portion allows our current and future clients to not only submit requests for service 24x7, but also track them, as well.  Never again let a service request or question "fall through the cracks".  Simply log into our website with your custom login/password, and enter/track your requests at will.  If so inclined, you may also phone in your request, and one of our support staff personnel will happily enter your request online for you.

Our knowledgebase builds on the helpdesk model, but goes an additional mile for you.  Each solution to your submitted service requests are turned into private, searchable knowledgebase articles, that you can reference anytime online, 24x7.  Additionally, any information about your company that would help you solve a technical problem, will also be added to the knowledgebase.  We understand fully that there are times when you are familiar with a problem/issue, but may not remember what the solution to it was.  The answer may be just a few clicks away!  Simply log in with your client-specific login & password, and find the answer via keyword-search or topic browsing.  It really is that easy!